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Total Beauty Affair Policies

An Outstanding Experience

1. Cancelation Policy:

  • If you need to cancel or reschedule your appointment, kindly give us a minimum of 24 hours notice so that we can offer the slot to someone else in need. Failure to do so will result in the forfeiture of your deposit.

  • In the event that you fail to show up for your appointment or cancel on the same day, we will charge your card for the remaining balance of the appointment. You will need to clear any outstanding booking fees before making any future appointments.

  • We kindly request that you respect our cancellation and booking policy, and consider the impact of your actions on other clients and our time.
     

2. Payment Policy:

  • We accept cash, credit cards, and mobile payments for services and products.

  • A deposit may be required for certain services or group bookings.

  • Cancellation or no-show fees may apply. Please refer to our cancellation policy for more details.
     

3. Refund and Return Policy:

  • Refunds or exchanges for products are accepted within 14 days of purchase with the original receipt.

  • Returns or exchanges for services are handled on a case-by-case basis.

  • Restocking fees may apply for returned products.
     

4. Privacy and Confidentiality Policy:

  • We value your privacy and confidentiality. All client information is kept strictly confidential.

  • Your personal information is used solely for the purpose of providing our services and will not be shared without your consent.
     

5. Health and Safety Policy:

  • We adhere to strict health and safety standards to ensure your well-being.

  • Our tools, equipment, and workstations are regularly sterilized and sanitized.

  • During the COVID-19 pandemic, additional precautions and protocols are in place to protect both clients and staff.
     

6. Service and Satisfaction Guarantee:

  • We are committed to providing high-quality services and ensuring your satisfaction.

  • If you have any concerns or issues with our services, please let us know, and we will make every effort to resolve them.

  • Your feedback is highly valued, as it helps us improve and enhance our services.
     

7. Social Media and Marketing Policy:

  • Clients are encouraged to engage with us on social media platforms. We love hearing from you!

  • Reviews and feedback are welcomed and appreciated.

  • We may offer promotional offers, referral programs, or loyalty rewards. Please check our website or follow us on social media for updates.
     

Please note that these policies are subject to change without prior notice. It is advisable to review them periodically. If you have any questions or require further clarification, please feel free to contact us.

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